Terms and Conditions

Terms and Conditions

1. General
This website is only intended for consumers who want to order RELEGS BV products (“Products”) online and have them delivered in the Netherlands. RELEGS BV (“RELEGS”) does not accept orders intended for delivery outside the Netherlands. Below you will find the conditions under which the Products are offered for sale on this website. By checking the box indicating your acceptance of these terms and conditions on the order form and placing the order, you agree to and are bound by these terms and conditions. RELEGS reserves the right to change these terms and conditions at any time and without prior notice. However, such change will not apply to orders placed before the revised terms are posted on this website.

2. Place your order
2.1. You can place an order if you have a valid email address.

2.2. You can place an order by filling in the order form on the website after creating a personal account or as a guest account by clicking the appropriate button to place the order.

2.3. When you place an order, you will receive an order number from RELEGS. RELEGS provides this number via the website. Please Note: This web order number is for reference only and does not indicate that your order has been accepted.

2.4. By placing an order, you offer us to purchase the Products you have selected under these terms. RELEGS may or may not accept your offer in its sole discretion or may reduce the number of Products we supply to you. However, orders you place are binding on you and cannot be canceled after the order has been placed. You can, however, make use of the right of withdrawal as stated in article 7.

2.5. If RELEGS accepts your order, RELEGS will notify you by sending you an order confirmation. RELEGS will send you the order confirmation by e-mail. The order confirmation is effective from the date the order confirmation is sent to you. If RELEGS cannot accept your order, RELEGS will try to contact you by email.

2.6. The screen display of the colors, designs and products may differ from the actual appearance or format of the products offered on the website.

3. Delivery of your Products
In accordance with these terms and conditions, RELEGS supplies you with the Products indicated on your order confirmation.

4. Prices
4.1. All prices are in Euro. Prices are the prices published on this website at the time of placing the order. The prices published on the website are inclusive of VAT, but exclusive of any disposal fee, shipping and handling costs and duties, which are for your account. These costs are calculated separately where applicable and specified on the order form and added to the total amount of the order. The total amount on the order form that you submit is the total amount you are required to pay for the Products, including all taxes, disposal fees, duties, and shipping and handling charges.

4.2. As indicated on the order form, delivery costs, if applicable, are for your account.

4.3 If due to (unforeseen) circumstances errors have arisen in our price notifications and therefore you can buy a product from Relegs for a very low price or even for free, Relegs reserves the right not to deliver the product. In this case, Relegs will contact you to make a special offer with the real price with any discount for the inconvenience and also give you the option of a refund.

5. Pay for your Products
5.1. You may pay for your Products using the payment methods as shown in the payment paragraph on the website from time to time.

5.2. You must pay in the currency indicated on your order form.

5.3. If you pay by Ideal, your bank account will be charged when you place your order. If your order is not accepted, the price of the product will be refunded immediately.

6. Delivery of your Products
6.1. Orders on this site can only be delivered in the Netherlands.

6.2. RELEGS will ship the Products to the delivery address you have entered on the order form and in accordance with your chosen delivery option. When ordering different Products to be delivered to different addresses, you must submit a separate order form for each delivery address. Delivery and shipping dates provided by RELEGS are estimates only and RELEGS will not be liable for any possible loss, damage or costs if delivery cannot be made in accordance with the specified delivery and shipping dates. If one or more ordered Products are not in stock, this may result in the entire order being delayed. If so, you will receive an estimate of the delay by email.

6.3. Title to and risk of loss in your Products will transfer to you upon delivery of the Products. 

6.4. As soon as RELEGS has handed over the Products to the carrier, RELEGS will send you a confirmation of shipment by e-mail (provided you have entered a correct e-mail address on the order form).

7. Instructions for cancellation, returns and refunds
7.1. Right of withdrawal
You have the right to withdraw from the contract within 30 days without giving any reason.
The withdrawal period expires 30 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the good.
If you have ordered several goods in an order that are delivered separately, the period will expire 30 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the last good.
If you have ordered goods consisting of several shipments or parts, the period will expire 30 days after the day on which you or a third party designated by you, who is not the carrier, physically takes possession of the last shipment or the last part.
The right of withdrawal does not apply to electrode patches of which the packaging has already been opened.
To exercise the right of withdrawal, you must notify your decision to withdraw from the contract via the RELEGS website from 'your account' by means of an unambiguous statement.
To meet the withdrawal period, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

7.1.1 Consequences of the withdrawal
If you cancel the contract, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us) without delay and in any case, no later than 14 days after we have been informed of your decision to withdraw from the contract, back from us. We will pay you back with the same payment method with which you made the original transaction, unless you have explicitly agreed otherwise; in any case, you will not be charged for such reimbursement. We may withhold reimbursement until we have received the goods back or until you have demonstrated that you have returned the goods, whichever is the earliest.
You must return the goods or hand them over to us immediately, but in any case no later than 7 days after the day on which you have notified us of your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 7 days has expired.

You are only liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.

7.1.2. Products from a bundle offer, where a discount or a free product is offered when one or more products is purchased, can only be returned together with the bundled products. If you return a product from a bundle offer, without sending the bundled products, RELEGS reserves the right to send an invoice for the non-returned products.

7.1.3. You cannot return a Product or claim a refund if the Product in question is a hygienic product, including the electrode patches, which has been delivered in a sealed package and of which you have opened the sealed package.

7.1.4. If a Product has been delivered incorrectly or is incomplete or defective and you believe you are entitled to a replacement or repair under Section 8 below, please contact RELEGS at service@relegs.com. If you are entitled to a replacement or repair under section 8 below, no return shipping charges will be charged. 

8. Warranty
8.1. Product warranty RELEGS Products
RELEGS offers a guarantee on the Products as laid down on the guarantee certificate supplied with the Product and / or as possibly recorded on the website. Specific warranties may apply to certain Products, as specified on the website. Should the Product supplied by RELEGS fail to comply with the applicable warranty, RELEGS will repair or replace the Product at its option and expense, or refund the purchase price upon return of the Product. Unless expressly provided in these terms and conditions, RELEGS hereby disclaims all express and implied warranties to the fullest extent permitted by law. The limited warranty stated above does not affect or affect your statutory rights.

8.2. If you are a consumer, you are entitled to a reliable product in accordance with the legal provisions regarding consumer purchase. The above provisions regarding the warranty offered by RELEGS are intended as a supplement to this and do not interfere with your statutory rights.

9. Liability of RELEGS
9.1. These terms and conditions fully set out our obligations and liabilities in relation to the provision of the Products (and the performance of warranty services) and the performance of services.

9.2. Except as set out in paragraph 9.3 below, there are no warranties, conditions or other provisions binding on RELEGS with respect to the supply of the Products or the provision of services, other than as expressly stated in the agreement.

9.3. Warranties, conditions or other terms arising out of or in connection with the provision of Products and / or the provision of services that are otherwise implied or incorporated into the agreement under the law, custom or applicable law in the country in which you receive the Product or purchased or otherwise purchased the services (including without limitation implied terms of quality, fitness for purpose, reasonable care and skill) are hereby expressly excluded to the fullest extent permitted by law. In particular, RELEGS is not responsible for ensuring that the Products are suitable for your purposes.

9.4. Nothing in the agreement shall limit or exclude our liability for (i) death or injury caused by our negligence or (ii) fraud or (iii) violation of any obligations implied by applicable mandatory national property law or (iv) liability that cannot be excluded by law.

9.5. Subject to clauses 9.4 and 9.6, Relegs will not be liable under the agreement for any loss of revenue, profit, agreements, data or for consequential or indirect or other damages, regardless of where they arise and whether caused by tort (including negligence) or default or otherwise. Relegs' maximum aggregate liability under the Agreement, whether caused by tort (including negligence) or otherwise, will in no event exceed the amount payable by you to Relegs in respect of products and / or services in matter.

9.6. This does not affect your statutory rights as a consumer, nor your right to return the Products as set out in clause 7. 

10. Contact RELEGS customer service
For questions about your RELEGS webshop order, please contact customer service: service@relegs.com.

11. Data protection
11.1. If you are a registered customer, you can view your transaction details by entering your web order number (s). This way you can check the status and content of your order (s). 

11.2. By placing your order, you agree and understand that RELEGS may store, process and use the data collected from your order form to process your order. These data are handled in accordance with the RELEGS privacy policy. You can view this privacy policy by clicking the “Privacy Policy” button at the bottom of this website. If you want to access the information we hold about you, make changes or do not want to receive information from RELEGS, please follow the update procedure set out in the RELEGS privacy policy.

12. Force majeure for RELEGS
RELEGS makes every effort to fulfill its obligations under the agreement. However, RELEGS cannot be held responsible for delay or failure if such delay or failure is caused by circumstances beyond our reasonable control. In the event of a delay, RELEGS will perform its obligations as soon as reasonably possible.

13. Disputes - applicable law and competent court
RELEGS strives to resolve disputes quickly and efficiently. If you are not satisfied with the way RELEGS handles disputes and you wish to take legal action, you must do so under Dutch law and before the Dutch courts. The applicability of the United Nations Convention on Contracts for the International Sale of Goods is hereby expressly excluded.
RELEGS will at all times try to resolve complaints properly. However, if your complaint does not lead to a solution, it is possible to report your dispute to the disputes committee of the European Union. The platform can be reached via the following link: http://ec.europa.eu/odr. 

14. General
14.1. A failure by RELEGS or your failure to perform any provision of the agreement will not constitute a waiver of such provision. Such default does not affect the right to enforce such provision at a later date.

14.2. The nullity or non-enforceability of a provision in the agreement has no adverse effect on the validity or enforceability of the other provisions.