Frequently Asked Questions

What is Relegs?

Relegs® is a solution for all people who suffer from RLS. It works on the basic principle of counter simulation. The process by which harmless electrical pulses stimulate the nerves. This feels comfortable and reduces the restless feeling in the legs and the urge to move them. Relegs® offers the possibility to combat restless legs at any time - every minute.

Relegs® is a wireless electrostimulation specially developed for people with restless legs, also known as restless legs syndrome (RLS). In accordance with the Medical Devices Act, Relegs® is classified and certified as a class II-a medical device. 

 

How many parts does Relegs consist of?

Relegs® is specially designed for RLS and consists of three handy parts: a stimulator, a (reusable) electrode patch and a charger. Relegs® has no buttons and is simply operated by tapping on the stimulator.

Medical questions

Should Relegs be prescribed or do I need a prescription?

No, Relegs® does not require a medical prescription. Relegs can be purchased directly from this website.

How do I know if Relegs is working for me?

Research has been conducted on the effect of Relegs® on RLS. Patients indicated that they benefited greatly from Relegs®. They experienced less symptoms of restless legs and had better night’s sleep. RLS is known to be a very difficult condition to treat. What works for one person may not work for another. With Relegs®, one person may therefore have more benefit than the other. There will also be people for whom Relegs® does not work, just as is the case with medicines for treating RLS. However, you won't know this until you've tried it. If it doesn't work for you, you can return Relegs® within 30 days.

Are there people who shouldn't use Relegs?

People with a pacemaker, defibrillator or other electronic implant should not use Relegs®. Relegs® should also not be used until 6 months after having a deep vein thrombosis (DVT). Relegs® is not suitable for people with a psychological emotional disturbance or reduced mental abilities, emotional disturbance or reduced mental abilities.

I have complaints of RLS in both legs, on which leg do I place Relegs?

Use Relegs® on the leg where you experience the most discomfort. In severe cases , it may be necessary to use Relegs® on both legs. For an optimal effect in both legs, Relegs® is also available in a duo pack.

I am taking medication for restless legs, is Relegs® suitable for me?

Relegs® is suitable for anyone who suffers from restless legs. Even if you are taking medication, such as ropinirole or pramipexole. Without any problems you can combine Relegs® with all the medicines available for RLS. Relegs® does not replace medicines to treat RLS, but it can be a very good adjuvant treatment if medicines alone do not have enough effect on your troubled legs. It is also possible that with Relegs® you can reduce your total amount of medicines for treating RLS. Consult your physician.

Does Relegs® also work against Periodic Limb Movement Disorder (PLMD)?

No research has been done on the effectiveness of Relegs® on PLMD. PLMD is a condition often associated with RLS. Relegs® is not suitable for people who only want to use it for PLMD.

Can I use Relegs® together with a CPAP machine?

Yes, you can safely use Relegs® during the night if you use at the same time a CPAP machine for sleep apnea.

Use of Relegs

Where on my leg do I stick the electrode patch?

You stick the electrode patch on the leg where you experience the most discomfort. In most cases this is the inside of the calf. But you can also place the electrode patch elsewhere on the leg, such as on the outside of the lower leg or somewhere on the upper leg. If you have a so-called “trigger point” from where the complaints always arise, then stick the electrode patch on the “trigger point”. See also our video on the 'How it works' page.

How do I know if Relegs is in the right place on the body?

Relegs is designed to be placed on the inside of the calf. This is because RLS complaints are usually experienced in the calf. But everyone experiences RLS differently and everyone reacts differently to electrical stimulation. You can place Relegs® anywhere on the leg. Place Relegs® on the leg where you experience the most discomfort, where the stimulation feels most comfortable and where stimulation has the most effect for you. This can sometimes mean to just try in the beginning.

At what times do I use Relegs?

Relegs® can be used in all situations where RLS occurs, in bed when you want to go to sleep, but also when you sit for a longer period of time; at home on the couch, at work, during a night out (cinema, theater), while traveling in the car, bus or plane.

How does Relegs stay in place?

Due to the light weight of the stimulator and the strong magnets, Relegs® stays attached on the electrode patch. For people who sleep restlessly or with PLMD (periodic limb movement disorder), we recommend fixating Relegs® with Tubifast. This is an elastic viscose tube bandage and available on the internet, at better drugstores or pharmacy. There is Tubifast Blue for the lower leg and Tubifast Yellow for the upper leg. For about € 6, you have a package of 1 meter.

How is Relegs operated?

Relegs® has no buttons and is operated simply by tapping on the stimulator unit. Tap twice for on / off and tap once to set the intensity of the stimulation. Relegs® can be used under clothing. The flat design and simple operation ensure comfortable use, without anyone in the vicinity noticing or seeing it.

Is Relegs Safe?

Yes, Relegs® is completely safe when used correctly and can be used at any time, day and night. For safe night use, Relegs® has a unique peel-off detection system. This means that Relegs® switches off if the electrode patch (partly) loosens from the skin. Read the instructions before use!

How long does an electrode patch last?

The electrode patch can be used several times (on average 10 times). The lifespan depends very much on the care with which the electrode patch is used and stored. Once out of the package, an electrode patch will last up to 1 month.

Order process & maintenance

Can I return Relegs?

If Relegs® does not work for you, you can return Relegs within 30 days in the original packaging with receipt (reference to order number). The purchase amount will then be returned. You can arrange this via 'my account' on this website.

Is Relegs reimbursed by the insurer?

No, Relegs® is not reimbursed by the health insurer. Your insurance may offer reimbursement through the supplementary insurance.

Where can I order Relegs?

Relegs is currently only available online through this website

What is the delivery time of Relegs?

We strive to process the order as quickly as possible. All orders are shipped from our warehouse in the Netherlands. In general, it takes 2-3 business days to deliver your order. We are still in the early stages of our business and it can sometimes be the case that the stock does not meet the demand of all RLS patients. Of course, we try to have enough models in stock and to communicate about them as openly, quickly and effectively as possible.

We are still in the early stages of our business and it can sometimes be the case that the stock does not meet the demand of all RLS patients. Of course we try to have enough models in stock and to communicate about them as openly, quickly and effectively as possible.

Which countries can Relegs be shipped to?

Relegs is CE certified and is currently only delivered in the Netherlands.

What quality guarantees apply?

With normal use, a warranty of 24 months applies to Relegs® products. To be able to make a valid claim under the warranty, the receipt is required as proof of purchase, which can be found in 'my account'. If you are not satisfied after purchase, the product can be returned within 30 days in the original packaging with receipt and the purchase amount will be refunded.

In case of a complaint about Relegs, always first contact the service center via service@relegs.com.

How does Relegs guarantee the quality?

Relegs and our suppliers are ISO13485 certified, the internationally recognized standard for quality management systems in the medical industry. This shows that Relegs meets the requirements of the European Medical Devices Directive.